Bookings are made with Lazy Winch ltd (hereinafter called "the Company") and must be made on the Company booking form duly signed and accompanied by a deposit of 30% of the total holiday price Only when the booking form and payment have been received by the Company does a contract exist whereupon a balance invoice/booking confirmation will be forwarded to you.
Travel
The company does not sell package holidays and therefore The company is not responsible in any way for travel arrangements to and from Croatia nor is it responsible for any compensation resulting in the reduction of your time aboard or additional costs incurred caused by late arrival at the boat.
Alterations
In the event of any part of the arranged holiday being withdrawn or cancelled due to any industrial action, civil disturbance, legal action, transportation delay, epidemic, earthquake, riot, war, exceptionally bad weather, or any other circumstances which are completely beyond our control we reserve the right to withdraw or cancel the holiday or part thereof. If the holiday is cancelled within four weeks of the departure date due to any of these aforementioned circumstances then we will offer the alternative of either a comparable holiday if the same is available at the time or a full refund less reasonable expenses incurred by the Company in relation to the booking (see insurance cover regarding delays and cancellations). Once your holiday has started the Company will not be liable for any loss, delay, inconvenience or extra expenses caused to the client for any reason beyond its control.
If the Company is forced to cancel a specific cruise for any reason then the Company undertakes to do its best to provide a mutually acceptable alternative holiday or a full refund. Any alternative holiday offered must be accepted within seven days of the offer being made otherwise the refund will be forwarded automatically. The cancellation of a holiday should not take place less than 21 days prior to departure. Should a yacht not be available on time the Company will provide reasonable accommodation ashore excluding meals until the yacht is either repaired or becomes available. If the yacht is likely to remain out of service an alternative similar vessel (if available) will be provided.
We reserve the right to make a charge of £50 for the administration involved in altering a booking after the holiday arrangements have been made, such as adding another person to your group within the 60 days final payment period. Any alteration should be made in writing. Minor alterations we conduct as a matter of course and this fee does not apply.
Price
Our prices are calculated on costings relevant at the end of the year prior to the season. If unforeseen major changes occur for example in taxes, VAT, exchange rates or fuel costs then we regrettably have to reserve the right to pass these extra costs on to the client without notice. No extra surcharge will be levied on any holidays less than 7 days prior to departure.
Payment for your holiday
A deposit of 30% of the holiday price should accompany the completed and signed booking form. The balance of the payment for the holiday must be received 6 0 days prior to departure and the signatory on the booking form guarantees payment on behalf of all those people featured on the form. If the balance is not received by the due date the Company reserves the right to cancel the holiday, retain the deposit and to levy cancellation charges according to the prescribed scale set out below. Bookings made within 60 days period must be paid in full at the time of booking.
Refunds
No Company representatives or agents are authorised to promise refunds.
Cancellations
Must be made in writing, by the signatory who booked the holiday, (i.e. the lead name) together with the return of any travel documents. Cancellations must be received by the Company prior to the departure date to be valid. Our cancellation charges are:
Cancellations before the 60 days will incur loss of deposit. Cancellations after this period will be subject to an invoice for the full amount of the charter.
Complaints
In the event that you feel you have cause for complaint during one of our holidays please report the matter to our local representative without delay. Any complaint should be given in writing to the Company not more than 14 days following the end of the holiday. Any dispute arising out of this complaint which cannot be resolved to the satisfaction of both parties shall be referred to arbitration. The Company believes that the information in the brochure and other company literature is an accurate reflection of our holidays .
Liability
Should you break or lose minor items we ask you to replace those items locally or, failing that, inform a member of our staff who will assist you.
Yacht Insurance
All our yachts are comprehensively insured including 3rd party liability.
Holiday/Travel Insurance
The Croatian government requires that all clients take out holiday/travel insurance .
The Company will not be held liable for loss or damage suffered by the client whether insured or uninsured.
When the client takes out their own holiday insurance policy the Company will not be held liable for cover it may not provide. It must cover our type of holiday and their own personal circumstances.
Lazy Winch Yachting reserves the right to curtail your sailing tip with out recourse if in the opinion of the skipper, an unacceptable burden is placed on the other guests or crew on board due to persistent antisocial behaviour. The skippers decision will be final in all matters relating to route and destination and the skipper should not be asked to compromise the safety of the vessel crew or guests.